Data Privacy Policy

At Koala Casino, we collect information needed to provide casino accounts, process payments and support account security. This Privacy Policy explains what personal, technical and transaction data we collect when you register, use the site or contact us. It also explains how we use and protect that information, when it may be shared, and what choices you have about your data. Some information is required to operate your account or meet legal obligations. Other information, such as marketing preferences, depends on the choices you make.

Information We Collect

Account and identity details

Registration details may include your name, date of birth, email address, phone number and address. If identity checks are required, we may also collect the documents and information you submit for verification. Messages sent to support form part of your account records.

Technical and transaction data

When you use Koala Casino, we may collect device and browser details, IP address, login activity and information about how the site is used. We also keep records of deposits, withdrawals, wagers, bonuses and payment methods associated with your account.

How We Use Information

We use account data to provide access to games, process transactions, administer bonuses and respond to support requests. Information may also be used for identity checks, account security, responsible gambling tools and obligations that apply to our services. Where you have chosen to receive promotional messages, we may use your contact details for that purpose. You can change your marketing preferences.

Data Protection

We use security measures designed to protect personal data from unauthorised access, loss or misuse. These include encryption for data sent through the site and controls on access to account information. No online service can guarantee absolute security. Keep your password private and contact support if you notice activity you do not recognise.

Cookies and Similar Technologies

Cookies and similar technologies can keep your session active, remember site preferences and help us understand how the site works. Some cookies are needed for account and site functions. You can manage cookies through your browser settings, although blocking certain cookies may affect login or other features.

Sharing Information

We may share information with service providers that help operate payments, games, identity checks, hosting or customer support. Information may also be disclosed where required by law or to address account misuse. Providers receive information relevant to the service they perform and are expected to handle it securely.

Your Data Choices

You can ask to access or correct personal information held in your account. You can also request deletion of your data. Some records may need to be kept to meet legal requirements, resolve transactions or manage disputes, so deletion may not apply to every record immediately. Contact support to make a request or update details available in your account settings.

Changes to This Policy

We may update this Privacy Policy when our services or data practices change. The current version will be available on this page. Please read it again if you want to check how your information is handled.