Terms and Conditions
Welcome to Koala Casino. These Terms and Conditions set out the rules for accessing and using our website, games, account features and related services. They explain the responsibilities that apply when you register, deposit funds, use promotions or request a withdrawal. By creating an account or using the platform, you agree to follow these terms and any additional rules shown for specific services or offers. Please read them before using your account. If you do not agree, do not access or use the platform. These terms govern the relationship between Koala Casino and each user.
Using the Platform
Account Responsibilities
Keep your login details confidential and take reasonable steps to prevent anyone else from accessing your account. You are responsible for activity carried out through your account. Contact us if you believe your details have been accessed or used without permission.
Provide accurate, current information when registering and update it if it changes. Use your own account and payment methods. Accounts are for individual use and must not be sold, transferred, shared or operated on behalf of another person. We may restrict access where account details are incomplete or appear inaccurate.
Eligibility
You must be at least 18 years old, or meet the higher minimum age that applies where you live. You must also be legally permitted to use the platform in your location. Do not register or play if online gambling is prohibited for you under local rules.
We may request information or documents to confirm your age, identity, address or account details. You must provide accurate information when asked. Account access or transactions may be restricted until requested checks are completed.
Acceptable Use
Use the platform only for personal entertainment and in accordance with these terms and applicable laws. Do not interfere with the website or games, attempt to gain unauthorised access, introduce harmful code, misuse another user’s account or use the service for fraud or other unlawful activity.
Do not manipulate promotions, game features or account functions, or use the platform in a way that disrupts services for others. We may limit or suspend access if we reasonably consider that these terms have been breached.
Bonuses and Promotions
Each promotion is subject to its displayed offer details and any promotion-specific terms, including eligibility, qualifying deposits, wagering requirements, expiry dates, game restrictions and withdrawal conditions. Check those terms before opting in or using an offer.
Unless an offer states otherwise, promotions cannot be transferred or combined. Offers may be changed, withdrawn or limited in accordance with their terms. Abuse, unauthorised use or a breach of promotion conditions may result in the offer or related benefits being cancelled.
Payments and Withdrawals
Payment methods, currencies, limits and processing conditions are shown in the cashier or account area and may vary by location. Use a payment method held in your own name. You are responsible for checking any charges imposed by your payment provider.
Withdrawal requests are subject to account eligibility, applicable limits and any required verification. We may ask for information to confirm account or payment details before processing a request. Bonuses, unsettled wagers or other account conditions may affect the amount available to withdraw. Further payment conditions may appear in the cashier or relevant service terms.
Disputes and Changes
Questions and Disputes
Contact customer support with your account details and a clear description of the issue. We will consider the information provided and respond through the contact details associated with your account. Keep any relevant transaction or account records so they can be included when you raise a dispute.
Updates to These Terms
We may update these terms from time to time. The current version will be made available on the platform, with the effective date shown where applicable. Continued use after updated terms take effect means you accept them. If you do not accept a change, stop using the platform and contact support about your account.