Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team through live chat, email or phone for fast assistance. We can help with account access, deposits and withdrawals, bonus queries and site issues. Have documents ready if you need identity support. Open live chat or email us for a quick reply; phone contact is available during core hours and we aim to resolve enquiries promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - account, deposits, technical; quick replies available) |
| General enquiries | [email protected] (company and payments queries - billing, partnerships) |
| Affiliate enquiries | [email protected] (partner sign-ups and tracking) |
| Phone | +61 2 9473 5128 (calls; voicemail available) |
| Working hours | Mon-Fri, 09:00-20:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or matters that require explanations or documents. Please include a clear subject line and current contact details, plus any relevant account ID or attachments, so we can process your enquiry without delay. This helps us respond accurately and reduces follow-up time.
Submit your enquiry
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day; simple requests often get a reply within hours. Complex issues or verification cases can take longer depending on their nature, and we’ll keep you updated if extra time is needed. Check your spam folder for replies.
Feedback
Send feedback, suggestions or ideas to help improve the site. We review every message and use it to refine features, offers and navigation. Short notes about bugs, missing games or bonus problems are especially useful. Use live chat or email to contact us and we’ll consider your input for future updates and enhancements.