Safe Gambling

We take Koala Casino Responsible Gambling seriously and commit to providing a safe environment for play. We promote informed choices, clear limits and immediate access to support tools so people can control spending and time on the site. We encourage members to set deposit and session limits, use time‑outs or self‑exclude if needed, and to contact help services when gambling stops being fun. This page explains our practical protections, how to recognise risky behaviour and where to get professional help quickly and confidentially.

Player protection principles

We focus on prevention and transparency. Risk reduction is central: clear rules, visible controls and prompt action on requests to limit or close accounts. We respect privacy and handle requests for cool‑offs, limits and exclusions without delay. Policies aim to reduce harm and support responsible participation.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit caps in A$ to control spend. Limits are adjustable by the user, subject to any required cooling periods. Loss limits are available to curb net spending over set periods.

Time limits and session controls

Use session timers and automatic log‑outs to restrict play time. Set daily play limits or schedule regular breaks. Session notifications help you track how long you’ve been active.

Self‑exclusion and time‑out

Choose temporary time‑outs for a short break or self‑exclude for longer periods. Self‑exclusion closes access to wagering and can be activated from account settings or via support. We respect and enforce these requests.

Recognising signs of problematic behaviour

Watch for warning signs: chasing losses, increasing bet sizes, neglecting responsibilities, borrowing to gamble, secrecy about gambling or difficulty stopping. If gambling is causing stress, debt or relationship issues, these are clear indicators to seek help or apply stronger limits.

Guidance for staying in control

Plan budgets in A$ and only gamble with disposable income. Set time and spend limits before you start. Avoid chasing losses or using gambling to cope with stress. Keep daily routines and financial responsibilities separate from play. Use account tools and re‑evaluate limits regularly.

Access to professional help and support organisations

If you need help, contact national services such as Gambling Help Online and Lifeline (13 11 14). Local counselling and financial counselling services can assist with debt and behaviour change. Peer groups like Gamblers Anonymous offer community support. For urgent help, seek a local crisis line or health professional immediately.

How to request help from us

Contact support via live chat or email to apply limits, request self‑exclusion or ask for information about support services. We will outline available steps, confirm your request and respect your choice to pause or close access to wagering at any time.