Responsible gambling

Responsible Gambling Page for Koala Casino

At Koala Casino, we are committed to providing our players with a safe and enjoyable gaming experience. We understand that responsible gambling is crucial to prevent harm from online betting and gaming. That's why we have implemented various tools and features to help you control your spending and stay in charge of your gameplay.

Setting Deposit Limits

You can set deposit limits for each day, week, or month via our Deposit Limit feature. This will ensure that you don't exceed a certain amount of money spent on gaming within the specified period. You can also request a reduction in these limits at any time if you feel that they are too high.

Time Limits and Self-Exclusion

We offer time limits to help you manage your gameplay effectively. These include:

Time-outs: temporarily block access to your account for a set period (24 hours, 7 days, or 30 days)
Session limits: limit the amount of time spent gaming in one session
Daily/weekly/monthly limits: restrict the amount of money deposited into your account within a specified timeframe

Additionally, you can opt for self-exclusion, which will block access to your account for an extended period (up to 6 months or permanently). You can also contact our support team to discuss your options and set these features in place.

Responsible Gaming Tools

Koala Casino provides the following responsible gaming tools:

Reality Check: a feature that reminds you about your gaming time and budget
Self-Assessment Test: an online quiz designed to help identify potential signs of problem gambling
Online Help Resources: links to external organizations and helplines for support

Cool-Off Period

If you feel the need to take a break from gaming, we offer a cool-off period. This allows you to step away from your account without risking losing access permanently.

Seeking Assistance

Problem gambling can have serious consequences on mental health, relationships, and finances. If you or someone you know is struggling with problem gambling, please reach out for support:

National Problem Gambling Helplines
Online Counselling Services

We encourage responsible behavior from all our players. By working together, we can ensure a safe and enjoyable gaming experience.

Fair Play and Security

Koala Casino operates under the Curacao Gaming License (N.V.), adhering to strict regulations for fairness and security:

RNG certification: all games are regularly tested by independent labs to ensure randomness
Secure SSL encryption: protects player data in transit
Firewall protection: safeguards against unauthorized access

Our team is dedicated to helping you with any questions or concerns about responsible gaming. We're here to provide support 24/7, ensuring your online experience remains enjoyable and secure.

Please play responsibly.